The food delivery app Zomato is drawing flak on social media because of its chat support executive who asked a customer to learn Hindi. Recently, a customer shared the screenshot of the chats he had with the Zomato chat support executive and that is making people uninstall the Zomato application from their phones.
The customer said that he ordered food on Zomato and an item was missed. Thus, after that, the customer care executive said that amount can’t be refunded as he didn’t know Hindi. Moreover, the chat support executive asked him to learn Hindi since he is an Indian. The man further said that the chat support executive even called him a liar.
In the screenshots, it can be seen that the customer said that if Zomato is available in Tamil Nadu then they should hire people who understand the language. He further said that they should transfer it to someone else and get him a refund.
To which, the chat support executive replied and said that Hindi is our national language. So it is very common that everybody should know Hindi a little bit.
In just minutes of sharing the post, the screenshots went viral, and several users started trending reject Zomato. Severa; users even uninstalled the application.
One of the users wrote that So, everyone in Zomato thinks Hindi is the national language. No more business with an arrogant company. Rated 1 in AppStore and uninstalled it.
Another wrote that Your customer care is spreading false news that Hindi is our national language. It is unacceptable in TN. Better teach them facts.
Zomato was also quick enough to respond to those screenshots and they wrote that this is unacceptable, and they would like to get this checked ASAP.